Complaint mechanisms & COVID-19: the importance of preparedness & community engagement

Author(s)
CHS Alliance and ISS/EUR
Publication language
English
Pages
24pp
Date published
01 Dec 2020
Publisher
CHS Alliance, Geneva
Type
Research, reports and studies
Keywords
Accountability and Participation, Capacity development, COVID-19, Epidemics & pandemics
Organisations
CHS Alliance
Link
Complaint mechanisms & COVID-19: the importance of preparedness & community engagement

The COVID-19 crisis has posed a major challenge, not only to humanitarian operations, but also to vital accountability mechanisms. This report is based on a quantitative online survey with 76 responders and eight qualitative follow-up interviews. The research has shown that complaint mechanisms were highly impacted, but that this impact has also been strongly context dependent